MTN 'Poor' Customers Relation Sparks Controversy In Abeokuta - THE ENCOUNTER NEWS


Saturday, June 19, 2021

MTN 'Poor' Customers Relation Sparks Controversy In Abeokuta

ABEOKUTA - Alleged poor customers relations service of two MTN officials in Abeokuta, Ogun State Capital on Saturday almost led to shut down of the office as customers protested over the misconduct of the staffers of the organization located in Lalubu, Oke-Ilewo, Abeokuta.

The two female officials simply identified as Omoniyi and Beauty were established to be the cause of misconduct which led to the crisis.

The duo were alleged to intermittently attending to customers, giving preferential treatment to those who allegedly buy their way out, at the expense of hundreds of customers who had been given tally number to facilitate their entry to the main hall to lodge their various complaints about their sim cards.

Beauty, one of the MTN staff

One of the victims who spoke with our Reporter noted that, the situation became tensed when a lady known to Beauty was ushered in, while hundreds of customers seated outside for their turn, were neglected having been on queue as early as 7.30am. 

The aggrieved customers in unison rose up to protest and challenged the conduct of the staffers, declaring that, enough was enough and they won’t tolerate the misconduct of the staffers again, and threatened to shut down the office.

The eyewitness further hinted that, the duo of Beauty and Omoniyi became jittery, when the development was about to get out of hand, and had to rush out from the hall to see the annoyed customers.

The customers shouted them down, alleging them of misused of office, arguing that, that there was no justification for the staffers to introduce ‘animal farm’ policy in their operations, stressing that their conduct was uncalled for.

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